The City of Redmond is committed to continually improving our customer service to you. In response to customer requests, the City of Redmond offers a wide range of convenient payment options. Choose the method that works best for you.
This method of payment automatically pays your utility bill directly from your bank account without the use of paper checks. Payment will be deducted from your bank account on the due date shown on your statement. After signing up for this payment option, you will still receive a utility statement. To request a Direct Debit application, call us at 425-556-2152, or e-mail us at UtilityBilling@redmond.gov. Direct Debit Applications are also available online. Please complete and submit the application by following the instructions provided on the application. For security reasons, please do not email your application or voided check.
Automated Payment Service and Account Information
Inquire about your account or pay your utility bill using VISA or MasterCard simply by using your telephone. To access your account 24 hours a day/7days a week using the automated system, please call 425-556-2152, choose Option 1 and follow the instructions.
If you have received a Termination Notice and use the IVR system, after making your payment, notify the customer service representative by pressing 0 before you exit the system. This will ensure continuation of your water services.
Payment by Mail*
Please return your payment, along with the payment stub, to our payment processing center address:
City of Redmond
PO Box 3745
Seattle, WA 98124-3745
*Should you receive our final notice, please do not mail your payment without contacting our office at 425-556-2152. This will ensure continuation of your water service.
Payment in Person
Payments may be submitted to our office (Monday - Friday, 8 a.m. to 5 p.m.) located at:
Planning Department, Second Floor
15670 NE 85th Street
Redmond, Washington 98052
- OR -
Drop off your payment at our 24-hour Utility Drop Box
This box is located on the traffic island in front of City Hall. The entrance to City Hall is located at 15670 NE 85th Street. Please do NOT deposit cash in the drop box.
If you are facing water termination, please contact Utility Billing at 425-556-2152.
The form on this page is in pdf format which requires Adobe Acrobat to view.